A Result Driven, Outcomes Focus Approach
Developer Satisfaction Leading to Higher Productivity / Retention
A Customer Satisfaction Driven System
Development Teams Deliver Value in the Form of features
Development Teams Deliver Noise in the Form of Issues
A Value-to-Noise Ratio is one of the Best Indicators of
Productivity & Effectiveness
|
A |
B |
C |
D |
E |
F |
|
|
World Class, Unique |
Advanced, Getting Better |
Basic, Consistent |
Initial, Inconsistent |
Beginner, Awareness |
No Capabilities |
|
|
Issues Detected at Injection |
> 85% |
> 70% |
± 55% |
± 40% |
< 25% |
< 10% |
|
Customer Satisfaction |
> 98% |
> 95% |
± 85% |
± 75% |
< 70% |
< 60% |
|
Average Cost per Issue |
< $500 |
< $1000 |
± $2000 |
± $3000 |
> $4000 |
> $5000 |
 |
 |
 |
 |
 |
 |
|
|
World Class Capabilities |
Advanced Capabilities |
Basic Capabilities |
Initial Capabilities |
Beginner, Capabilities |
No Capabilities |
|
|
Issues Detected at Injection |
> 85% |
> 70% |
± 55% |
± 40% |
< 25% |
< 10% |
|
Customer Satisfaction |
> 98% |
> 95% |
± 85% |
± 75% |
< 70% |
< 60% |
|
Average Cost per Issue |
< $500 |
< $1000 |
± $2000 |
± $3000 |
> $4000 |
> $5000 |
| | | | | | |
World Class, Unique | Advanced, Getting Better | Basic, Consistent | Initial, Inconsistent | Beginner, Awareness | No Capabilities | |
| Engineering Practices Used by Development Teams | Create competitive advantages for them, drives higher quality and customer satisfaction, drives higher motivation, and retention. | Show smart usage and include supporting metrics. Done in a way that maximizes early detection and avoidance of issues. | Show consistency across all developers and all projects to which this team contributes to. Early detection is prioritized. | Demonstrate benefits that can come from using them and show early results from using them. Metrics and trending are missing. | Understand what the solid practices are about and how it can be potentially used. |
